About Rotech

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com

Summary

Overview and Responsibilities

We are seeking a dedicated Customer Support Specialist CPAP Centralized Care Team - REMOTE to join our Rotech team. In this position you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing and care related information and processing. First line of contact with new customers.

Pay starting at $15.25 for the 1st Shift and $16.25 for the 2nd Shift plus a Quarterly Bonus opportunity

1st Shift Mon - Fri 8am - 5pm CST
2nd Shift Mon - Fri 11:30am - 8pm CST
100% REMOTE Work from Home day one of employment

Essential Duties And Responsibilities

Brings ideas for process or efficiency improvements to supervisor
Builds relationships with locations, field management, patients and referral sources
Collects co-pays and deductible amounts
Conducts insurance verification and eligibility for services/products
Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns
Develops and maintains a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
Maintains accuracy and quality control throughout patient contact and data entry
Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts and processing paperwork
Obtains authorization and qualification documentation
Prepares complete and accurate files for Billing Department
Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction
Processes work orders to field locations and coordinates timely fulfillment of products and services ordered
Provides product/service information and education by answering questions, offering assistance
Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies
Works extensively with eIntake proprietary system
Performs other duties as assigned

Qualifications

Employment is contingent on

Background investigation (company-wide)
Drug screen (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Education And/or Experience

High school diploma or GED equivalent required
One to three years of related prior work experience in a team-oriented environment
Experience in medical field and administrative record management
Strong customer service background

Skills, Knowledge And Abilities

Effectively communicate in English; both oral and written
Helpful, knowledgeable and polite while maintaining a positive attitude
Interpret a variety of communications in English (verbal, non-verbal, written, listening and visual)
Knowledge of medical billing practices and of billing reimbursement
Maintain confidentiality and practice discretion and caution when handling sensitive information
Medical terminology
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving skills
Sense of urgency and responsiveness to physicians, location employees and patients
Work independently and as part of a team

Physical Demands

Lifting of 10lbs.
Requires sitting, walking, standing, talking or listening; extensive hours sitting at a desk
Requires close vision to small print on computer and or paperwork; extensive hours working on the computer

Machines, Equipment And Technical Abilities

Email transmission and communication
Internet navigation and research
Microsoft applications; Word and Excel
Office equipment; fax machine, copier, printer, phone and computer / tablet

Rotech Information

Benefits

401k
Medical, Dental and Vision
Life Insurance and Disability
Generous Paid Time Off and Paid Holidays
Employee Discount Program
Employee Recognition Program
Bonus and Incentive Opportunities
Mileage reimbursement (when applicable for the position)
Telephone reimbursement (when applicable for the position)

Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Rotech Healthcare

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