Position Summary

Under the general supervision of the HIM & PRC Supervisor, the Health Information Management (HIM) Technician I maintains and contributes to patient care by organizing and maintaining patients’ health record and health information. The HIM Tech I will provide health information support, on an as needed basis, for the Interdisciplinary Team (IDT) as it pertains to the electronic health record.

Essential Functions

Responsible to complete record collection, electronic filing, data entry, scanning, obtaining outside provider documentation, and generating reports.
Adhere to strict HIPAA confidentiality requirements for protected health information (PHI).
Sort, prepare, and scan health care records to be electronically filed into a patient’s health record.
Retrieves all record request from the in boxes located in the Medical Department.
Communicates with patients, medical professionals, insurance companies, and members of the legal profession.
Responsible for handling and processing the flow of all health records received by the HIM department either on paper or in an electronic format.
Release and request health information from outside organizations for continuity of care.
Responsible for handling all out going mail from the Medical and HIM departments as well as processes all incoming mail for both departments.
Interprets and implements laws, regulations, and clinic policies and procedures pertaining to health records.
Maintains patient confidentiality by protecting health records from unauthorized access or disclosure.
The HIM Technician will be crossed trained in all areas of the department.
Update and closed out referral orders once the consult, diagnostic image, or other report are received and scanned into the patient health record.
Prepares and processes requests for record information according to protocol.
Participates in and prepares health records for the OB meeting.
Ensures all OB protected health information is faxed according to department policy on a weekly basis.
Observes and complies with all SCIHP policies and procedures including those of patient information and confidentiality.
Attends regularly scheduled department meetings.
Performs other related duties as assigned.

Education And Experience

High school diploma or general education degree (GED); or 6 months to 1 year of related experience and/or training; or equivalent combination of education and experience.
Minimum of one-year related work experience in health information management.
Knowledge of medical terminology.
Strong detail orientation and commitment to customer service.
Must have clerical and office work skills, i.e., filing, organizing and scanning.
Must maintain a valid, unrestricted California Driver’s license and ability to be insurable under SCIHP’s automobile insurance and be able to meet insurance requirements regarding driver record in order to utilize GSA vehicles.

CPR-Cardiopulmonary Resuscitation Certification.

Qualifications

Strong detail orientation and commitment to customer service.
Computer proficient. Proficient in Microsoft Office.
Strong organizational skills and ability to thrive in a fast-paced medical records environment.
Effective verbal and written communication skills
Ability to work independently and collaboratively.
Must have good communication skills.
Experience with Electronic Health Information System.
Knowledge of or experience in use of personal computers and digital scanners.
Knowledge of and ability to identify health record documents.
Knowledge of standard medical terminology.
Ability to be detail oriented and perform repetitious work accurately.
Ability to demonstrate excellent verbal/written communication skills and customer service.
Ability to remain calm and professional when faced with difficult situations.
Ability to interact well with ethnically diverse populations.
Ability to work as part of a team and independently to complete assigned duties and tasks.
Ability to interact appropriately with co-workers, patients, outside organizations and vendors.
Able to understand processes and flow charts to follow policies and procedures.
Ability to meet and comply with HIPAA/Confidentiality policies and procedures.
Knowledge of HIPAA regulations and guidelines to ensure patient confidentiality.
Ability to work with Providers and other Clinicians to ensure health care records are in the EHR in a timely manner.
Current California Driver’s License and Clean DMV Record.
Able to maintain patient confidentiality.

Special Qualifications

Must be sensitive to the needs of the Native American Community, which includes their culture, traditions, and background.

Competencies

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent changes, delays, or unexpected events.
Customer Service- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Diversity - Shows respect and sensitivity for cultural differences promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk, hear, sit and stand for long periods of time. The employee is frequently required to stand, walk, use hands and fingers to handle or feel, and reach above head with hands.
Good hearing and vision skills as the job requires the individual to hear patients and co-workers’ requests or requirements and see forms, materials, supplies or information given/gathered from patients and co-workers.
May perform clerical duties such as routine correspondence, requesting/faxing reports, preparing forms and copying.
Ability to occasionally lift and/or move up to 20 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Work is generally performed within an office work environment.
Lighting and temperature are adequate.
Possible exposure to bloodborne/airborne pathogens or infectious materials.
The noise level in the work environment is usually moderate.

Reasonable accommodations will be given to qualified disabled applicants pursuant to Section 501 of the Rehabilitation Act of 1973, 29 U.S. Code 791, Title 29, and the Americans with Disabilities Act (ADA).

Sonoma County Indian Health Project, Inc.

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