Our team is seeking a dynamic and energetic individual to join our growing Dermatology & Facial Plastic Surgery practice. The person in this position is part of the team concept in The Woodruff Institute’s health delivery system, which is devoted to the delivery of the highest quality dermatologic and aesthetic care in an outpatient clinical setting, with emphasis on personalized, quality care in an elegant environment.

The Appointment Scheduler assists patients on the telephone, schedules appointments, gather accurate demographic information and insurance information, and registers patients.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Provide patient-centered customer service
Answer multi-line telephone
Schedule patient appointments using the computerized scheduling system
Schedule appointments to best meet the needs of the patient in adherence with our providers’ schedule and availability
Reschedule and cancel appointments as needed
Verify insurance eligibility
Register patients, verify and update patient data, prepare necessary confirmation letters, welcome packets and forms to send to patients, as assigned
Strictly adhere to HIPAA rules to maintain patient confidentiality

Competencies

HARD SKILLS:
Strong verbal and written communication skills
Experience with medical scheduling and electronic medical records software

SOFT SKILLS:
Extreme Customer Service Focus
Ability to multi-task
Strong attention to detail
Ability to maintain composure
Courteous and Professional
Ability to work as a member of a tight team

Work environment

Very fast-paced environment. This is a primarily sedentary position requiring long periods of sitting, talking with a headset and looking at a computer monitor.

Physical demands

This position requires long periods of sitting and looking directly at an active computer monitor.

Required Education And Experience

A High School diploma or GED required
Customer Service experience

Preferred Education And Experience

One-three years as a Medical Scheduler
Experience with Electronic Medical Records and Medical Scheduling software

Additional Eligibility Requirements

Ability to speak, read and write English.

Work Authorization/security Clearance Requirements

Must be legally authorized to work in the United States and provide the necessary documents of identification and authorization.

Equal Opportunity Employer

Just SOME Of Our Benefits

Health, Dental, and Vision
Generous PTO
401(k)
Uniform Allowance
Annual Salary Review
Quarterly Bonus
Employee of the Month program
Company Events
Complimentary cosmetic services
Deep discounts on high-end products and Aesthetic services

The Woodruff Institute for Dermatology & Cosmetic Surgery

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Medical Scheduler