POSITION DESCRIPTION:
The Hospital Manager/Medical Office Manager is a key support role within the organization with direct oversight over all Somnia Anesthesia's business office operations at St. Mary Medical Center in Long Beach, CA.
The Hospital Manager/Medical Office Manager will have proven acumen in operations management, as well as commitment to improve communication and collaboration among and between all departments and team members. A strong collaborative work ethic, a penchant for servant leadership, and keen emotional intelligence that puts internal and external customers first is essential.
The Hospital Manager/Medical Office Manager must understand practice management from an account/client management perspective and appreciate that this business is a 24/7-365 enterprise with customers, vendors and stakeholders spread over two continents and five time zones.
RESPONSIBILITIES:
- Works closely with the Chief Medical Director and corporate leadership team to manage the hospital account and ensure hospital C-Suite relationships are maintained. Assists with assigned projects needing oversight and coordination/delegation of duties and tasks, reminding participants of deliverables and deadlines, assisting with site visit quarterly report creation, organizing of and preparation for meetings, preparation of agendas and recording of minutes.
- Monitors practice performance in collaboration with the account VPs and proactively notifies the VP of any variances outside the scope of the contract and/or the budget.
- Notifies the account VP if and when they become aware of any issues impacting compliance, operations, and/or billing to include the inability of the practice to meet the contractual service and staffing requirements and delays or issues with billing and the revenue cycle impacting financials.
- Ensures facilities are operating in a fiscally sound manner and ensures compliance with budgets.
- Ensures all staff are adequately educated and IT/equipment/remote access is obtained to meet expectations.
- Assists with maintenance of pertinent training materials and oversees development of standardized processes and protocols across hospital network
- Works with staff members to execute all projects and quarterly reporting
- Ensures all staff are proficient with the usage of company systems: ADMIN, company email, etc.
- Coordination with corporate departments regarding issues or concerns with office operations at hospital locations
- Hospital relationship management with key stakeholders
- Direct administrative resources to assist with project management and site support
- Ensures proper office set up including IT resources and access, staff management, physical and remote set up and quality program implementation
- Ensures the quarterly and end-of-year VP site visit reports are fully completed, submitted, and signed off on by various executives; and then ensures tracking and follow up of the completion of various sub-projects called out in these reports via the monthly HARs.
- Reviews facility department protocols and assists recruitment, credentialing, administrators, clinical affairs, operational analytics and quality departments in operational management, refinement, standardization and change management.
- Provides ad hoc support to HR and designated executive(s)
- Performs other duties and special projects as assigned by Chief Medical Director or designated executive(s)
