This position is responsible for all tasks related to the department's operations. It ensures that medical records are assembled in a standard order and are accurate and complete. It scans documents into Electronic Medical Records (EMR), processes correspondence, handles requests from patients and internal/external entities with obtaining records related to patient care, answers telephones, verifies eligibility, schedules appointments, and assists Members/requestors with questions. Responsible for safeguarding patient records and ensuring compliance with HIPAA standards and NYS regulations.
Duties And Responsibilities
- Files and scans paperwork and reports in the EMR and paper charts.
- Responds to internal/external requests for patient records, retrieving and transmitting records appropriately within the established time frame.
- Utilizes knowledge of organizational guidelines and eligibility rules when handling patient record requests.
- Ensures that legal requests are handled according to applicable laws, regulations, and organizational policy.
- Records and tracks all record requests.
- Verifies legitimacy and accuracy of all such requests.
- Escalates urgentrecords requests appropriately.
- Assists patients and internal/external entities with medical records requests and questions.
- Report PHI breaches, patient complaints, problems, or similar situations to the Team Leader/ HIM Manager.
- Follows organizational policies and procedures for onsite scheduling.
- Maintains up-to-date knowledge of Health Center policies and procedures relevant to job function.
- Performs additional clerical duties (answering phones, copying, data entry, scanning, etc.) as needed.
- Represents the Health Center to patients in a professional manner.
- Protects patients’ confidentiality and follows all applicable Federal and State regulations for safeguarding patients’ information.
- Contributes to team effort.
- Provides excellent customer service.
- Assists in other areas and performed other duties, as needed.
The above specifications and duties describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Education, Skills And Experience
- 2+ years’ related work experience with medical records in a multi-specialty healthcare setting.
- Proficiency with Electronic Medical Records (Cerner preferred).
- Excellent interpersonal, customer service, organizational, verbal, and written communication skills.
- Knowledge of Microsoft Office and proficient typing skills.
- Ability to manage and effectively follow up on completing assigned duties.
- Demonstrated ability to work independently and take ownership of assigned duties and responsibilities.
- Experience in accurately using various office equipment (scanner/copier/fax).
- Strong ability to maintain positive and professional relationships with peers.
- Positive work attitude.
- High School Diploma or GED. Associate’s Degree preferred.
- Bilingual a plus (Spanish, Mandarin, Cantonese, Creole, Polish, Russian).
This role is currently located in Midtown but is scheduled to move to Brooklyn around the Fall season.
