Donor Care Technician

The Blood Connection • Part-time • West Columbia, SC, US • 2w ago

At The Blood Connection, every role plays a part in saving lives. Join our team and help make an impact in your community today!

24 Days PTO! - Use it, Cash it, Roll it over
Potential Company Bonuses
Tuition Reimbursement
401k Retirement Plan
Health Insurance (Medical, Vision, and Dental)
Healthcare and Dependent Care FSA
Short and Long-Term Disability
Employee Assistance Program (EAP)
Basic Life Insurance

Position Overview

Enhances and maximizes The Blood Connection donor experience by welcoming and registering donors as well as performing donor health history and physical assessment.
This position has advancement opportunities which provides paid on-the-job training to become a Phlebotomist for The Blood Connection.
As the first impression of the organization, must reflect professionalism, competency, exemplary customer service skills, and a genuine appreciation for the donor and the values and mission of The Blood Connection.
Must have excellent customer service skills and must be able to work varied hours including working weekends.
While not desirable and is avoided when possible, must be able to adapt to a work schedule that may change with less than 24 hours’ notice.

Essential Functions

Greeting Donors and Guests:

Opens doors and welcomes visitors and patrons with a smile to achieve rapport and create ambience
Genuinely greets donors and other guests in manner that promotes welcome and appreciation by smiling, standing, and showing respect to donors taking time out of their day to perform a charitable act
Identifies donor by his or her specific appointment (if applicable) and endeavors to engage donor by name during the remainder of his or her donor experience

Donor Eligibility

Assesses donor eligibility by performing computer verification
Screens prospective donors through medical history, mini physical, and testing results
Provides educational material

Donor Collection

Performs the donor health history and physical assessment according to current standard operating procedures
Selects proper material for blood collection
Escorts donor through next phase of collection and ensures proper handoff to collections team member

Maintaining Store Front Impression

Maintains facility appearance (organization and cleanliness of storefront donor areas) by assuring that all storefront areas are clean, inviting and free of debris during operational hours (between janitorial cleanings)
Ensures that the night cleaning staff is carrying out the duties allocated to them by visual inspection, reporting all non-conformances

Liaising With Donors And Guests

Communicates the TBC vision of donor experience to patrons
Capable of conveying the organizational values
Capable of conveying the operational mission
Engages donors in conversation and makes them feel important
Stays “close to the customer" and maintains effective communication with him/her at all times through active engagement in the donation process and interpretation of the pulse of the current operational situation or circumstance
Reports to management all observations that may tarnish a donor’s experience. Immediately contacts management if the donor appears disgruntled or unsatisfied
Extends appreciation and gratitude to donors
Completes TBC Donation Experience Training

Operational Responsibilities

Maintains effective working relationships with collection staff and management to assure that the donor flow is expedited and efficient
Provides professional, courteous, and prompt service
Performs reception and telephone duties as assigned
Performs donor collection support tasks (as indicated by appropriate training and release-to-task)
Stocks donor screening room

Miscellaneous

Participates in TBC sponsored blood drives and other special events
Other duties as assigned or required

Minimum Qualifications

High School Diploma or GED
Customer service experience preferred
Valid Driver’s License with no major infractions and dependable transportation
Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers
Ability to work with all levels and in a diverse work environment
Ability to establish and maintain effective working relationships with staff, management, and peers

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.