We are looking for a Medical Office Manager to join our medical practice full time Odenton, MD. We are looking for an individual with excellent management and customer service skills to join our award-winning medical practice, an experienced candidate who will be based in Odenton, but is willing to travel locally to all clinic locations as needed. The office manager provides outstanding support to staff, physicians, and healthcare providers while providing exceptional care to patients and customers. The office manager ensures that patients are welcomed in a warm and friendly manner and sees that their needs and expectations are met. They are responsible for working closely with the practice administrator to ensure the smooth operations in the clinic with the goal of a positive patient experience with every encounter. This is a working manager position. You will be required to check in, check out, and room patients during staff lunches, busy periods, and when staff are out. This position is the face of the office and must be organized and able to handle many tasks simultaneously.
About Us
We are a leading outpatient pain management provider with a small company feel! Our providers offer treatment options customized to each patient. We fully recognize that patients experience pain differently and require a variety of therapeutic approaches to restore functionality. Our broad services include, but are not limited to, advanced interventional pain management procedures and medication management. Top surgeons in the Baltimore/Washington region rely on our expertise to ensure their patients receive stellar, seamless, comprehensive care. We have a team of medical doctors, midlevel providers, and excellent administrative staff, who collaborate to provide the best customer service, best patient care, all in a warm, welcoming environment.
Primary Responsibilities of the site supervisor but not limited to:
- Display exceptional customer service skills
- Training of employees
- Excellent follow-up to ensure that employees stay on task
- Greeting Patients and checking them in and out
- Insurance verification, form completion and scanning documents
- Answering incoming calls, returning calls & taking messages for providers
- Rooming patients and assisting providers as needed
- Dispensing medication
- Managing all supplies in office and keeping close track of inventory levels
- Scheduling procedures
- HR responsibilities including but not limited to PTO tracking, payroll, hiring and firing staff, training Staff, and continuous follow up
- Collections at the front desk, bank deposits, post office runs
- Participating in all staff meetings
- Helping practice administrator improve processes of the office
- Handling customer service complaints
Qualifications:
- Bachelor’s degree required; management classes preferred
- 3 or more years of experience in a medical office including front and back office
- 2 years of supervisor experience
- Excellent computer proficiency with MS Office: Outlook, Word and Excel and excellent customer service skills
- Must be able to open and close office
- Must be able to direct staff and handle multiple situations simultaneously
Salary:
Benefits:
- Health Insurance
- Dental and Vision
- PTO
- 401k
We're passionate providers who stand for excellence and provide the highest quality care to countless of individuals in Maryland. We are looking for an organized professional, who can ensure amazing patient care, leadership within the office, and manage the administrative and HR duties. This is a great opportunity for a manager with a “startup” mentality, someone who can come into our office wearing multiple hats, helping us build up our practice. We are offering a competitive compensation, great work environment, and the chance to help countless of individuals improve their quality of life! If this sound like the job opportunity for you, then please contact us.
HCRC Staffing
