Job Summary
Novant Health is seeking a dynamic and strategic leader to serve as the Vice President, Large Practice Operations & Strategic Leadership. This senior executive will be accountable for the successful implementation, ongoing assessment, and strategic alignment of enterprise-wide partnerships, while driving the performance and growth of large affiliate medical practices. The role combines business acumen, relationship management, operational expertise, and market knowledge to ensure long-term value creation for Novant Health and its patients.
Reporting to the Chief Operating Officer of Novant Health Medical Group and the Senior Vice President of Network Development and Affiliations, this individual will oversee both the strategic execution of joint partnerships with national and super-regional healthcare companies, and the performance management of large affiliate medical practices. The Vice President will drive operational excellence, strategic development, and the integration of key functions to enhance affiliate performance, financial health, and overall alignment with Novant Health’s mission.
Responsibilities
Coordinate comprehensive strategic and growth planning:
- Serve as the primary NHE resource for the Affiliated Entity including areas of governance, performance, and interaction with the local management team of the Affiliated Entity.
- Coordinate local NHE Large Practice Affiliate operations with Novant Central Operations and Corporate services to drive efficient, high-quality clinical operations.
- Ensure a strong partnership with Market Institute leaders to support Market Institute strategies and hiring needs
- Manage the NHE Large Practice Affiliate’s budget, including overseeing analyses on financial performance and implementing initiatives to effectively control costs
- Coordinate with the VP of MSO Services Operations and Network Development on Recruitment to assess current space utilization and report areas for adjustment to accommodate new providers
- Develop schedules that allocate clinic space effectively to support the needs of both current and incoming providers, ensuring a seamless integration process.
- Support contract negotiations with employed physicians and manage the provider onboarding process in partnership with the VP of MSO Services Operations and Network Development
- Collaborate with the VP of MSO Services Operations and Network Development to implement retention strategies and adjust onboarding processes to ensure physician satisfaction and long-term commitment to Novant Health
- Support the partnership and integration with affiliated provider groups into Novant Health’s physician network in line with Novant Health’s strategic growth targets
Support the local management team at coordinating day-to-day clinical operations across the NHE Large Practice Affiliate and Novant Health.
- Foster strong relationships with physicians, healthcare providers, and other stakeholders, and support communications and collaboration between physicians and administrative leadership
- Coordinate with Novant Health shared services to support procurement and supply chain management operations (e.g., streamlined procurement processes, optimized inventory management systems).
- Manage the expansion of patient access by supporting and implementing initiatives to improve overall access to care (e.g., appointment scheduling optimization, wait time reduction, telehealth solution implementation, provider productivity improvement)
- Monitor KPI access metrics, such as appointment availability, patient wait times, and appointment adherence, and the implementation of interventions to address access barriers, as necessary
- Collaborate Novant Institute leadership to support provider productivity and expansion improvement opportunities
- Support Central Operations to ensure optimal delivery of technology solutions (e.g., online appointment scheduling platforms, virtual waiting rooms) for the NHE Large Practice Affiliate
- Manage targeted interventions to ensure patient access to care between the NHE Large Practice Affiliate and Novant Health specialty services.
Ensure successful Value Based initiative are coordinated, actively monitored, align with performance across quality metrics and quality of care initiatives:
- Facilitate trainings, workshops, and development programs for NHE Affiliate clinical staff to maintain excellence in patient care
- Facilitate coordinate between Assigned Affiliate and Novant’s Population Health Office. Ensure support for coordinated clinical workflows across NHE Affiliate clinics, Population Health team and to identify opportunities to further drive value-based quality of care improvements
- Maintain quality of care metrics in NHE Affiliate clinics across patient populations and identify opportunities for improvement in partnership with clinic leadership and community partners, as necessary (e.g., targeted patient education programs)
- Facilitate inclusion in external stakeholder partnerships, including payers, regulatory agencies, and professional organizations, to ensure compliance and elevation of all clinical standards and regulations and to advocate for policies and practices that promote high-quality, cost-effective care
Ensure successful performance within Novant’s continuity of care metrics, to enable the highest patient access to Novant’s quality specialty network.
- Implement care continuity initiatives (e.g., establish relevant continuity of care protocols) in coordination with access initiatives to drive the highest quality of care for patients
- Ensure care management program quality of care delivery, in coordination with Novant Health specialty services
- Implement template optimization initiatives to improve scheduling efficiency and reduce referral barriers
- Track operational performance based on input from stakeholders, analyzing data, and adjusting parameters as needed to optimize space and time allocation
- Track MSO services performance across NHE Affiliate clinics with internal teams and external vendors
Track MSO services performance across NHE Affiliate clinics with internal teams and external vendors
- Execute strategic plans for MSO services (e.g., Care Connections, Dimensions / Epic) in line with Novant Health’s strategic goals and the needs of affiliated clinics
- Utilize data analytics tools to analyze operational performance metrics, identify trends, and deliver actionable insights that inform decision-making and drive operational improvement
- Support relationships with internal stakeholders (e.g., senior leadership, Market leaders) and relevant external partners (e.g., vendors, payers) to support MSO initiatives
- Ensure contractual compliance of external vendors to ensure the delivery of services that align with the NHE Large Practice Affiliate and Novant Health’s clinical /operational needs, optimizing patient care delivery and operational efficiency
- Collaborate with vendor relationship management to ensure compliance with contractual obligations, quality standards, and regulatory requirements
- Support training and education to NHE Large Practice Affiliate clinic staff and alignment of policies, and best practices
Other Responsibilities
- Maintain compliance with healthcare regulations, accreditation standards, and organizational policies
- Implement policies and procedures to safeguard patient data and privacy
- Identify and analyze industry trends relevant to clinical operations (e.g., emerging technologies such as AI-driven workflows) to inform strategic planning and enhance operational efficiency for the NHE Large Practice Affiliate
Qualifications
- Education: Bachelor's degree required; Master's degree in health or business administration preferred.
- Experience:
- Fifteen (10) years’ work experience in health care delivery systems/medical group required.
- Five (5) years’ work experience with data and/or analytics/work experience with operational precision required.
- Five (5) years’ work experience with operational precision preferred.
- Ten (10) years’ work experience in strategic healthcare partnerships, including experience with governing boards required.
- Significant experience leading multidisciplinary teams required.
- Additional Skills (required):
- Proven leadership experience in managing large-scale clinic operations, with a focus on strategic planning, operational performance, and financial management.
- Proven ability to develop and maintain strong relationships with clinical and administrative personnel
- Excellent communication, collaboration, and leadership skills, with the ability to influence and align stakeholders across the organization
- Ability to exercise high degree of initiative, judgment, discretion, and decision-making to achieve desired goals and objectives
- Inspiring leader who thrives in a matrix organization and has experience leading teams across facilities and geographies
- Operates with a start-up mentality and brings initiative, resourcefulness, and analytical rigor
- Experience in fostering innovation and leading change management initiatives within a healthcare setting, driving operational transformation and operational excellence
- Proven track record in physician recruitment, retention, and engagement
- Deep understanding of healthcare regulations, quality assurance, and performance metrics
- Financial acumen with experience in budgeting and financial management
Job Opening ID
49918
