Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description
A nonexempt position providing patients with safe, quality care throughout their treatment and disease process under the direction of the MD or NP/PA (provider) and or oversight of a direct supervisor (LPN and or RN).
Essential Functions
- Measures patient height / weight and vital signs. Screens for and documents pain, distress, clinical depression scores.
- Completes "rooming" process including escorting patient to exam room
- Reviews medication lists and preferred pharmacy information with patient and enters/ updates in Electronic Medical Record (EMR) at each encounter
- Reviews patient allergies and updates in EMR at each encounter
- Reviews health histories and other assigned historical information with patients since last visit and updates in EMR at each encounter.
- Completes all assigned /required screening questionnaires and records data in EMR
- Prepares patients for examination and or treatment assuring rooms/chairs are turned over in a manner that promotes efficient work flow
- Reviews need for prescriptions /refills at each encounter. Manages prescription refill extension requests per Tennessee Oncology (TO) policy, procedure, standards. Calls in prescriptions/ refills according to TO policies, at the direction of the provider or under the supervision of an LPN/RN,
- Calls patients with lab results and any appropriate instructions, at the direction of the provider and under the supervision of an LPN/RN
- Assists with telephone triage by screening incoming calls /voicemails, returns phone calls at the direction of the provider and under the supervision of an LPN/RN adhering to authorized/approved protocols/decision making trees/algorithms
- Assists with provider performed procedures/exams/acts as a chaperone (i.e. bone marrow biopsies, skin biopsies, etc.)
- Assists in the treatment rooms with vital signs, comfort rounds, assigning chairs, etc.
- Assists with nursing evaluations under the supervision of an LPN/RN
- Prepares and administers approved ID, SQ, IM and or PO medications as ordered by providers and according to TO practice standards and or policies.
- Accesses drug cabinets and assists with completion of daily/weekly/monthly activities under the supervision of an LPN/RN
- Accesses and flushes implanted ports, after competency validation, under the supervision of an LPN/RN
- Collects laboratory specimens
- Performs simple dressing changes under the supervision of an LPN/RN
- Assists with patient education as outlined /approved by the provider or under the supervision of an LPN/RN
- Removes flushed peripheral IV catheters, after competency validation, under the supervision of an LPN/RN
- Verifies accuracy of or works collaboratively with front office staff to schedule appointments and or arrange referrals at the direction of a provider or under the supervision of an LPN/RN
- Assists with completing forms for patients (i.e. FMLA, Disability, Prior Approval, etc) according to TO policies.
- Assists with insurance pre-authorizations for scheduled visits, referrals and or medications
- Stocks exam rooms and/or infusion room to meet daily needs.
- Prepares and maintains supplies and equipment for clinic
- Informs direct supervisor of clinic needs and concerns related to the work environment.
- Participates on committees as it is requested of him/her.
- Attends all mandatory in services and meetings.
- Completes all required/assigned training, continuing education. Competency validations on time
- Adheres to TO policies, procedures, standards.
- Perform additional duties as assigned by management.
Knowledge, Skills & Abilities
- Proven ability to multi-task in fast paced environment is essential.
- Knowledge of organization policies, procedures systems.
- Knowledge of OSHA requirements for safe handling of blood and body fluids.
- Skill in computer applications.
- Skill in verbal and written communication.
- Skill in gathering and reporting information.
- Skill in venipuncture.
- Skill in customer service, i.e. answering phone, greeting patients.
- Ability to work effectively with staff, and other internal and external sponsor and agencies.
- Demonstrates a positive, respectful, empathetic attitude at all times.
Education And Experience
- High School Diploma or equivalent
- Graduate of Medical Assistant Training Program and Current Medical Assistant Certification strongly preferred
- 6 months experience in a health-care related field or CMA/CCMA certification
- Current TO approved BLS provider card required within 3 months of hire
