Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description
The HIM Specialist provides medical records office support, manages a complete patient record for each provider, obtains records from outside facilities and provider offices, and monitors and distributes inbound documentation, whether electronic or paper.
Essential Functions
- Follows policy and procedures outlined by management to ensure standardization of HIM processes across all clinics
- Maintains and ensures the confidentiality of patient information
- Prepares patient charts for the provider visits
- Obtains necessary records before the patient's appointment
- Electronically scans/imports appropriate patient-related records into the electronic health record (EHR)
- Collects paper documents for processing and scanning throughout the clinic and providers' offices
- Follows process for medical records requests for continuity of care
- Monitors and routes inbound and outbound faxes
- Helps with communicating information regarding the Patient Engagement Portal
- Demonstrates excellent customer service
- Responds promptly to patient, physician, and clinical staff requests using preferred communications methods
- Reviews daily reports:
- to ensure we have the most accurate patient records
- for external follow-ups
- maintain failed outbound faxes for completion and correct fax numbers
- Ability to travel/float to other clinics as needed, on occasion
- Other duties as assigned
EDUCATION AND EXPERIENCE: (Knowledge, Skills & Abilities)
- High school graduate or equivalent with GED
- Medical records experience is strongly preferred
- Two years of professional office experience preferred
- Strong computer skills
- Excellent communication skills
- Ability to work productively and effectively in a fast-paced environment
- Strong organizational skills and attention to detail
- Excellent customer service skills
Physical Requirements
- Able to travel to satellite clinics when necessary
- Able to lift 25 pounds
