Notes from the manager: We are in need of someone that has either Active CRAT/CCT certification or RN or is a Paramedic/EMT with current ACLS.
• Receives ECG transmissions in the cardiac outpatient telemetry service center, provides technical analysis of ECG data, generates reports to the physician, and communicates to the patient and physician as necessary.
Essential Duties/Responsibilities:
- Stay up-to-date on developing clinical knowledge, specifically ECG rhythm interpretation
- Review ECG recordings and related algorithm findings for clinical accuracy/completeness and evaluate ECG for notification criteria and document actions
- Notify Monitoring Technician Level II in communicating ECG abnormalities according to physician notification protocol
- Ensure quality assurance of readings and reports that will be delivered to physicians
- Assist in facilitating activation of EMS
- Answer incoming calls from patients sending recordings using the WE CARE approach
- Follow all company and departmental policies and procedures
- Perform other duties and responsibilities as assigned
Education and Experience Requirements:
- Education: High School Diploma or General Educational Development (GED)
- Relevant Work Experience: 6 months related experience
- Licenses/Certifications: Active CRAT/CCT certification or RN or Paramedic/EMT with current ACLS
Required Knowledge, Skills, and Abilities:
- Knowledge/Abilities –Technical Skills: Proficiency using a computer and Microsoft Office (Word, Excel, and Outlook); comfortable using telephone and computer to perform job responsibilities; knowledge of medical terminology specific to cardiac/cardiology
- Communication Skills (Verbal/Written): Strong verbal and written communication skills; ability to thrive in a fast-paced call center environment
- Management/Leadership Skills: N/A
- Customer Service:
- Demonstrate strong customer service and interpersonal skills; positive attitude and team player
- WECARE – BioTelemetry based customer centric program
- Other: Strong attention to detail and high level of accuracy; ability to identify problems, collect data, establish facts, and draw valid conclusions
