Job Details

Description

Under the immediate supervision of the Director of Patient Access, is responsible for providing quality service to all customers (patients, physicians and employees) who require assistance from the HIM department. Services might include physician support, release of information, audit support, document imaging/scanning and other technical functions.

Responsibilities

Point of contact for HIM department for all in-coming calls, transfers calls as appropriate, will take accurate and concise messages for processing. Assist customers coming into the department and directing them to appropriate resource as needed. Retrieves health records for internal and external customer reviews/audits. Assists with and coordinates the ordering of administrative office supplies for the department. Maintains office machinery within the department, calling for service as needed.
Preps, scans and indexes health records into CPSI while maintaining a 98% accuracy rate on a quarterly basis. Locates records appropriately in the CPSI location system. Retrieves discharged health records on a daily basis from Day Surgery, Med Surge, ICU and Emergency Department. Retrieves hospitalist charge sheets from the Hospitalist work area (fishbowl).
Faxes patient information to other facilities as requested. Pulling records which corresponds with a request for health information from outside organizations/companies. Reviews medical records for completeness and enters deficiencies into the CPSI deficiency system.
Retrieves and distributes reports from copier on a daily basis. Reviews and processes incoming and outgoing mail.

Organizational Expectations

Attendance: Attendance is an essential job function; employee comes to work daily, on time, and completes scheduled shift
HIPAA: facilitates to maintain patient confidentiality
Internal communication: contributes to positive team performance and a culture of service excellence through effective communication, active listening, and respect
Interpersonal relationships: maintains appropriate interpersonal relationships with staff, patients, and visitors at all times. Works as a team member with other departments.
Safety: Practices workplace safety daily

Employee Engagement

Actively participates in all hospital Service Excellence initiatives and trainings
Attends and participates in a minimum of 50% department staff meetings and signs off on review of 100% department staff meeting minutes
Completes all required annual education on or before the due date

Knowledge Skills and Abilities: Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that they can perform the primary functions of the job, with or without a reasonable accommodation, using some combination of skills and abilities and possess the necessary physical requirements, with or without a reasonable accommodation, to safely perform the essential functions of the job.

Minimal physical effort required with occasional light lifting to a maximum of 25 pounds; stooping; and pick, pinch, type, or otherwise work primarily with fingers
Ability to effectively manage considerable mental stress
Ability to express or exchange ideas by means of the spoken word
Ability to receive detailed information through oral communication
Ability to communicate effectively with co-workers and convey information in a clear, concise and accurate manner
Familiarity with computer and other business machines

Qualifications

Education: Associate of Science degree preferred, minimum high school diploma
Experience: At least 3 years of health care office experience

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HIM Tech