HRS is a leading healthcare technology (HealthTech) company who empowers the nation’s healthcare providers and commercial and government payors to deliver clinical care to patients across the care continuum with Remote Patient Monitoring (RPM) and telehealth solutions (hardware, software, and services).

Our vision is to be the world leader in transforming care delivery and expanding access to healthcare with the most clinically effective remote care solutions provided in the home and other care settings. We do this by designing and delivering world class solutions, building strong partnerships with our clients, developing an innovation and passionate culture, and improving health outcomes through clinical advancement.

Our solutions help a variety of patients including those who are recovering from surgery or who are suffering from chronic conditions by reducing hospital readmissions, increasing patient adherence to their care plan and patient satisfaction while supporting clinicians with new care delivery models that lower healthcare costs and improve outcomes. We are ranked #1 by KLAS for Remote Patient Monitoring in 2020, 2021, 2022, and 2023.

The Care Coordination Specialist will report to the Vice President of Client Experience, who manages the client strategy team. The Vice President of Client Experience reports up to the Chief Operating Officer. As the Care Coordination Specialist, you will serve as an on-site resource for The Queen’s Health System in Honolulu, Hawaii.

The primary goal will be to sustain the program post go-live, assist with patient enrollment and community resource education, and overall build positive relationships within the client partner organization at the Executive, Technical, Operational, and Clinical levels. The role will be measured on KPIs tied to the clinical, operational, and financial goals of the program. A critical part of the role as outlined will include partnering with the Client Strategy Manager in driving strategy around partnership sustainability, expansion, cross-sell, and upsell opportunities and conversion of those opportunities into revenue for HRS.

Responsibilities:

Build strategic relationships with existing clients at the Executive, Technical, Operational, and Clinical levels.
Execute on strategy around commercial goals as it relates to The Queen’s Health System
Serve as an escalation point externally and internally for client needs as needed
Prepare for, in conjunction with the Client Strategy team and as appropriate based on content discussed, and lead regular business review meetings with client partners to discuss performance metrics and highlight opportunity areas
Build client champions that become HRS evangelists
Collaborate cross functionally with a variety of internal partners to ensure our clients are set up for success
Monitor The Queen’s Health System EHR RPM pool and provide operational support where needed. Monitor the QHS RPM Workflows within HRS System and QHS’s EHR (Including Epic/MyChart) and identify risks and solutions
Support enrollment process for The Queen’s Health System personnel and ensure accurate enrollment in ClinicianConnect
Manage and track RPM inventory across all HRS use cases at QHS.
Contact patient to arrange equipment delivery and retrieval when necessary
Provide other administrative support activities as needed
Provide education and support to The Queen’s Health System community resources
Monthly report out to Client Strategy Manager and VP of Client Experience of program metrics
Primary Quantitative Role KPIs:
Maintaining RPM kit utilization above 60%
CSAT scores of 90%-100%
Patient satisfaction score of 90%-100%

Skill Requirements:

Minimum 2 years of experience in Patient Care Coordination or Account Management (Clinical or Healthcare Experience Preferred)
Ability to travel to in-home appointments to support community resources, including on neighboring islands.
Ability to travel to various locations at The Queen’s Health System to support clinicians, including neighboring islands.
Solid communication skills in all aspects (phone, email, presentations, in-person)
Ability to communicate effectively throughout all levels of an organization, from C-suite executives to clinicians
Intermediate Outlook, PowerPoint, Excel and Salesforce skills
Strong skillset to work independently
Ability to adapt quickly and prioritize effectively
Strong and well-established organizational skills
Passionate ideal team player
Represent HRS and be a face of the company
Ability to manage client expectations and inspire confidence
Self-Driven to meet assigned KPI’s
Passionate in advocating for clients and building successful programs
Eager to learn and grow knowledge of healthcare space
Attention to detail
Prefer: Experience with Epic: MyChart, Ambulatory

What we offer:

Competitive salary commensurate with experience
Flexible hours and work environment
100% paid medical plan.
12 weeks paid parental leave.
Medical, dental, vision, disability, and life insurance packages to fit your needs.
Flexible spending account for medical, commuter benefits
401(k) savings plan with company match
Company-sponsored events
The opportunity to work with some of the smartest, most driven people in the industry and have fun while doing it!

Creating a new standard of care requires passion, drive, and the desire to make health care accessible, efficient, and effective. HRS is an Equal Opportunity Employer, and we are proud to celebrate and foster diversity within our workplace. We do not discriminate based upon race, religion, color, national origin, gender, marital status, sexual orientation, gender identity, age, veteran status, physical or mental disability, or any other applicable legally protected characteristics.

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Care Coordination Specialist