This is a remote role with 4 visits per month at our Hamilton, NJ office.
Medlogix, LLC delivers innovative medical claims solutions through a seamless collaboration of our Medlogix® technology, our highly skilled staff, access to our premier health care provider networks, and our commitment to keeping our clients' needs as our top priority. Medlogix has a powerful mix of medical expertise, proven processes and innovative technology that delivers a more efficient, disciplined insurance claims process. The result is lower expenses and increased productivity for the auto insurance and workers' compensation insurance carriers; third party administrators (TPAs); and government entities we serve.
Become part of a team providing excellent customer service and assisting injured parties with the scheduling and coordination of physical examinations and other needed ancillary services.
Job title: IME Scheduler
Location: Remote (4 visits per month to our Hamilton NJ Office)
Become part of a team providing excellent customer service and assisting injured parties with the scheduling and coordination of physical examinations and other needed ancillary services
Duties Include
- Intake of IME and Peer Review Requests
- Scheduling Examinations and services through the MyMedlogix proprietary software.
- Coordinate with Physicians, claimants and attorneys to facilitate the examination.
- Take appropriate steps to handle any cancellation, reschedules or re-evaluations.
- Communicate with the adjusters via email and phone as well as thru our MyMedlogix proprietary software.
- Prepare and distribute Exam Notification letters.
- Handle phone calls and provide excellent customer service to patients, attorneys and adjusters with any questions about their examination.
Other job duties include:
- Document the MyMedlogix system with notes when and where appropriate.
- Document client portal with notes and upload documents where appropriate.
- When required, request pre-payment for services via the finance department.
- Coordinates ancillary services such as interpretation, transportation when requested and approved by the adjuster.
- Coordinates depositions/testimony with physician offices and client attorney.
- Attempt to reschedule services upon notice and when appropriate.
- Handles and responds promptly to incoming calls, emails, bulletin board messages or faxes from physicians or clients requesting report status and/or information.
Requirements
- Prior experience scheduling appointments, preferably in the medical field, is a plus.
- Prior experience in a Physician's office is a plus.
- Customer Service experience.
- High School Diploma.
Medlogix, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
